bankESB promotes two to VP, regional branch manager

bankESB recently announced the promotions of two longtime employees, Katherine Sordillo and Susanne deVillier, to vice president, regional branch manager.

In this newly created position, deVillier and Sordillo will provide leadership and support to regions of bankESB’s retail banking network, working closely with retail branch staff in several communities to deliver exceptional customer service, drive performance, and uphold the bank’s commitment to community banking. They will also play a key role in supporting strategic initiatives focused on growth, operational excellence, and employee development.

deVillier, of Agawam, has more than 30 years of banking experience and has played a vital role in bankESB’s growth and success, particularly in Agawam, where she’s led the retail banking team at the Main St., Agawam office since it opened in 2011. She joined bankESB in 2010 as a branch officer and over the years has been promoted to senior branch officer; assistant vice president, branch officer; and vice president, branch officer. As VP, deVillier also served as retail sales coordinator, lending her leadership experience to other branch managers. In her new role, she will oversee the bank’s Agawam, Amherst, Hadley, Northampton, Southampton, and Westfield branches, while maintaining a presence in the Agawam community, where she actively volunteers.

Sordillo, of Chicopee, brings three decades of leadership experience in retail banking and customer relationship management to her new role. She joined bankESB in 2001 as branch officer of the Granby Road, South Hadley office and over her tenure has been promoted to senior branch manager; assistant vice president, branch manager; and vice president, branch officer and retail sales coordinator. She is a passionate community leader and has served as president of the South Hadley/Granby Chamber of Commerce and chairperson for Loomis Communities. In her new role, she will oversee the bank’s Belchertown, Holyoke, South Hadley, and two Easthampton branches, as well as the retail branch float team, while maintaining a presence in South Hadley.

“These promotions reflect our continued investment in leadership from within,” said Matthew S. Sosik, president and chief executive officer of bankESB. “Kay and Sue have demonstrated a strong track record of success, a dedication to a customer-first experience, and team leadership. We are excited to see the impact they will have in unlocking potential across a broader region.”