Important Dates

Friday, August 21

  • Our payments portal on the Make a Payment page will be unavailable starting at 12:00 A.M.
  • Bill Pay will be unavailable starting at 9:00 AM.
  • Online Banking and Mobile Banking, including Mobile Deposit and Zelle®, will be unavailable starting at 5:00 PM.
  • Telephone Banking will be unavailable starting at 5:00 PM.

Saturday-Sunday, August 22-23

  • All bankESB offices will be closed. You can continue using our ATMs and your debit card throughout the transition.
  • Digital banking services remain unavailable.

Monday, August 24

  • Our payments portal on the TruNorth Bank Make a Payment page will be unavailable starting at 12:00 A.M.
  • bankESB branches reopen for regular hours as TruNorth Bank.
  • Online Banking and Mobile Banking, including Mobile Deposit, will be available at 10:00 AM.
  • Bill Pay will be available at 10:00 AM.
  • Telephone Banking will be available at 10:00 AM. Click here for PIN reset details.

Tuesday, August 25

  • Zelle® will be available at 3:00 PM.

Actions you need to take between 8/24 digital graphic. Delete the old bankESB mobile app. Download the TruNorth Bank mobile app. Reset your pin if you use telephone banking. It will be set as the last four digitals of you SSN number for personal accounts and last 5 digitals of your SSN for business accounts. You can reset your pin to the same one you had previously. Actions you need to take between 8/24 digital graphic. Delete the old bankESB mobile app. Download the TruNorth Bank mobile app. Reset your pin if you use telephone banking. It will be set as the last four digitals of you SSN number for personal accounts and last 5 digitals of your SSN for business accounts. You can reset your pin to the same one you had previously.

New Mobile Banking App

  • On Monday, August 24, delete your existing bankESB Mobile Banking app (it will no longer work). Download the
    TruNorth Bank Mobile Banking app from the App Store® (have your Apple ID and password handy!) or Google PlayTM.
  • NOTE: You can download the TruNorth Bank Mobile Banking app before August 24, but you won’t be able to log in until then.
  • If you use biometric ID (face or fingerprint) to log into the Mobile Banking app: The first time you log into the TruNorth Bank Mobile Banking app, you’ll need to enter your user ID and password. After that, you can set up biometric ID again. (Helpful hint…don’t remember your user ID and password? Click on “Forgot User ID” or “Forgot Password” to retrieve or reset them.)
  • If you access Online Banking directly through a web address saved in your browser’s favorites, that web address will no longer work. Be sure to bookmark the new one instead!
  • Account history, previously established automatic transfers, Bill Pay payees, active eBills, and scheduled Bill Pay payments will carry over; no need to set them up again.
  • Account alerts will carry over, too, but you will need to reestablish Push notifications, if desired.
  • Zelle® users will need to reenroll in the service and reestablish payees and payments.
  • If you use an online account aggregation tool, such as Plaid, Credit Karma or Boost, you will need to reestablish your connection to the tool.
  • Quicken® and QuickBooks® Web and Direct Connect users will need to disconnect Quicken or QuickBooks from bankESB on or before Friday, August 21 and reconnect to TruNorth Bank after Monday, August 24. Click here to learn more.

The App Store is a registered trademark of Apple Inc. Google Play is a trademark of Google LLC.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

What You Need to Know

  • All offices will be closed on Saturday, August 22.
  • Our website address will change to TruNorthBank.com.
  • Passbook Savings accounts will no longer be eligible for certain electronic funds transfers. See the Deposit Accounts section below for more information.
  • Your product name might change. See the Deposit Accounts section below for more information.
  • DIF insurance coverage (for those who are eligible) will continue for a limited time but will eventually be discontinued. (FDIC insurance coverage will remain.)
  • Our mortgage division, Hometown Mortgage, will be renamed TruNorth Mortgage.

What Stays the Same

  • Our Customer Care phone number will remain 855.527.4111.
  • Our Telephone Banking phone number will remain 877.372.2447.
  • Our headquarters will stay located at 36 Main St., Easthampton, MA 01027.
  • Our Routing & Transit Number will remain 211870935.
  • Account numbers won’t change (unless we’ve already contacted you).
  • Account fees will remain the same.
  • Your Online Banking and Mobile Banking login credentials won’t change (unless we’ve already contacted you directly).
  • Keep using your existing bankESB checks as long as they last. No need to order new ones! (If you order checks from a third party, at your next reorder, change the bank name to TruNorth Bank.)
  • Keep using your existing bankESB Visa® debit and credit cards without interruption for all point-of-sale (in-person) and online transactions as well as in your mobile wallet with Apple Pay,® Samsung Pay,™ and Google Pay™. We’ll replace your debit cards with TruNorth Bank cards in September and your credit cards with TruNorth Bank cards in 2027. You will not have access to Card Manager after August 24 and until you receive a new TruNorth Bank Debit Visa® Card.
  • Your scheduled and/or recurring internal and external transfers, debit card transactions, and bill payments will process
    uninterrupted, and your Bill Pay payees and payments will carry over.
  • FDIC insurance coverage remains in place.
    Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. Google Pay is a trademark of Google LLC. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners.

What's New

  • More Office Locations. You’ll have access to 40 TruNorth Bank offices in western and eastern Massachusetts and southern New Hampshire. (Even more in October—watch for details!)
  • More Fee-Free ATMs. You’ll have fee-free access to all TruNorth Bank ATMs, AllPoint® Network ATMs, and now SUM® Network ATMs, too! Just look for the SUM® logo or click here to locate a SUM® Network ATM.
  • Instant Issue Business Debit Visa® Cards will be available at all locations.
  • eReceipts (alongside paper receipts) will be available in all our branches, and you’ll no longer need to fill out deposit or withdrawal slips.