bankESB promotes Gomes to Assistant Vice President, Customer Care

bankESB recently promoted Erica Gomes to assistant vice president, customer care, based at their Northampton Street, Easthampton office.

Gomes, of Chicopee, has 24 years of banking experience. She joined the Hometown Financial Group family of banks at bankHometown in 2013 as branch manager of the Killingly office, after spending more than 14 years in retail banking with Citizens Bank. Gomes was promoted to customer care officer at Hometown Financial’s bankESB in 2016. In her new role, she will manage the customer care call center.

Gomes completed coursework in accounting at the Community College of Rhode Island. She has been a volunteer for Meals on Wheels, Junior Achievement, the Western Massachusetts Food Bank, and local homeless shelters, and previously served as treasurer of the Killingly Business Association.