Debit Visa® Cards

Easily make purchases online or in-store—anywhere Visa® is accepted! Or use ATMs to withdraw cash, check balances, transfer money, or make deposits.

FEATURES

Your Debit Visa® Card has no annual fee and lets you:

  • Make purchases anywhere Visa® is accepted—online and in person.
  • Turn your card on or off in Online Banking or the Mobile Banking app if it’s lost, misplaced or if fraud is detected.

It also gives you access to your checking, statement savings, or money market accounts and can be used at ATMs displaying NYCE, CIRRUS or Visa® program logos worldwide* to:

  • Make deposits at most bankESB ATMs
  • Make withdrawals worldwide
  • Obtain account balances
  • Transfer funds between accounts

Ready for yours? Instant-issue cards are available at all offices!

*Not responsible for surcharges or fees imposed by other banks, ATM operators and/or any networks.

SAFETY TIPS

If you believe your bankESB account has been compromised, please contact us so that we can take appropriate action.

  • Turn your debit card on or off if your card is lost, misplaced or if fraud is detected. Visit the Service Center in Online Banking to get started.
  • bankESB will NEVER call you asking for account or personal information. If you ever receive a phone call like this, do not give out your information and please notify us right away.
  • To report a lost, stolen, or compromised bankESB debit card during normal business hours, call our Customer Care team at 855.527.4111. After business hours, please call 844.293.6242. If you are calling from outside the United States, please call 614.564.5105.
  • Debit card Restricted Areas: debit card transactions will NOT be authorized for the following areas: Algeria, United Republic of Cameroon, Egypt, Ivory Coast (Cote D’Ivoire), Jordan, Mozambique, Senegal, Zimbabwe, Angola, Benin, Morocco, Nigeria, South Africa, United Republic of Tanzania, Libya, Cuba, Iran, Sudan, North Korea, Azerbaijan, Cyprus, India, Malaysia, Philippines, Romania, Thailand, Turkey and Tunisia.

FRAUD PREVENTION

The debit cards we issue are protected by our Fraud Prevention service, a round-the-clock service that helps to prevent debit card fraud. Turn your debit card on or off if your card is lost, misplaced, or if fraud is detected. Visit the Service Center in Online Banking to get started.

Learn More

To get a bankESB Debit card, you must be 16 years of age and have a checking account with us.

Direct Deposit

Save time by electronically depositing your Social Security or payroll check into any checking or savings account of your choice. Plus, with Pay Advance, you’ll get access to funds as soon as they’re deposited into your account! Get paid early and say goodbye to waiting periods.

To set up direct deposit with your employer or Social Security, you will need bankESB’s routing number, 211870935, your account number, and our address:

bankESB
P.O. Box 351
Easthampton, MA 01027

Safe Deposit Boxes

Have added peace of mind knowing your valuables and important papers are stored away in a safe place. Safe deposit boxes of various sizes are available at the following offices:

Agawam, Amherst, Belchertown, Easthampton, Hadley, Northampton, South Hadley, and Westfield.

Annual fees will be based on the box size you select.

Safe deposit boxes are not insured by the FDIC.

24-Hour Telephone Banking

bankESB’s 24-Hour Telephone Banking line gives you immediate access to automated account information or allows you to transfer funds whenever you need it—24 hours a day, seven days a week! Using any touch-tone phone, dial 877.ESB.24HR (877.372.2447) to get started.

FEATURES

  • Available in English or Spanish
  • Deposit and Loan Account Information – checking, savings, money markets, CDs, IRAs, lines of credit, mortgage, and consumer loans.
  • Account History – find out the last 6 checks paid, the last 6 ATM or debit transaction/transfers, and the last 6 deposits made.
  • Transfer Funds – between two statement accounts.
  • Change your PIN

INSTRUCTIONS

First-Time Customers:

To get started with 24-Hour Telephone Banking for the first time, follow these steps:

  • Have your account number(s) handy, which can be found in Online and Mobile Banking, your bank statements, checks, or loan bills.
  • Call Customer Care at 855.527.4111 to establish a PIN.
  • Dial the 24-Hour Telephone Banking number at 877.372.2447, press 1, enter your temporary PIN, and follow the simple instructions to change your PIN.

Returning Customers:

Dial 877.372.2447 and follow the simple instructions.

You’ll hear the following main menu:

1. To access your account
2. To hear current office hours
4. To report a lost or stolen card
5. To leave a message for Customer Care
0. To transfer your call to Customer Care

At any time during your call, press zero to speak with a member of our Customer Care team during normal business hours.

Additional Tips:

  • FOR SECURITY REASONS, NEVER DISCLOSE YOUR PIN TO ANYONE, EVEN IF THEY’RE LISTED ON YOUR ACCOUNT.
  • If you forget your PIN, please call Customer Care at 855.527.4111 for assistance.

Refer-A-Friend

As a bankESB customer, you can earn $50* just for referring your friends and family to try bankESB checking!

Our Refer-A-Friend program is designed to thank you for your business and reward you for referring our products and services.

HOW IT WORKS

Receive $50 when your friends and family bring this referral slip to any bankESB office, open a new checking account, and take the steps below within 90 days of account opening:

  1. Enroll in eStatements and make a minimum of $1,000 in aggregate direct deposits
    OR
  2. Enroll in eStatements and conduct a minimum of 25 debit card transactions of $10 or more

Refer-A-Friend Eligibility:

The Refer-A-Friend bonus is available when referring new checking account customers only. The referred person (Friend) must be a new checking account customer to the bank. The referring person (Customer) must be the tax owner on an active checking account that is in good standing at the time the referral is made. The tax owner must be at least 16 years old at the time the referral is made to qualify for the bonus. By participating in this program each party (Friend and Customer) may be aware that the other is a customer of the bank. The Customer can receive up to 5 referral bonus deposits (totaling $250) per calendar year.

The $50 bonus will be credited to the Customer’s account after the Friend opens a personal checking account, provides the
Customer’s name at account opening as the referrer and meets the $50 bonus criteria below.

Refer-A-Friend $50 Bonus Criteria:

The Friend must be enrolled in eStatements AND have a minimum of $1,000 in aggregate direct deposits posted to the account OR enroll in eStatements and conduct a minimum of 25 point of sale (POS) debit transactions of $10 or more posted to the account within the first 90 days of account opening.

If achieved, the $50 bonus will be credited to the Customer’s account by the last day of the statement cycle following the 90th day the Friend’s account was opened provided both the customer and friend accounts are still open and in good standing at the time of payout.

This is a limited-time offer and subject to change anytime without notice. Bonus payouts may be 1099 reportable. Employees are not eligible.